Frequently Asked Questions
Yes, we have no problem shipping out packages to your home or office for an additional shipping fee. We ship products using USPS and Fed-Ex.
Yes, your product can be shipped overnight for an additional shipping fee. Please be sure to give us advanced notice that your package needs to be shipped overnight so that we can get your package to a shipping facility before they close that day.
Yes, we often send out packages with icepacks in order to keep them cold. These products are usually shipped on an overnight basis for an additional shipping fee.
Yes, Community Farmacy will do all they can to ensure that your product will be shipped without damage.
Yes, we can ship directly to your patients. Please let us know that this is what the patient has requested or ask them to call us at (410) 749-1899 to notify us. We will contact your patient to arrange shipment.
We keep confirmation numbers on each package that we ship so that we can track them. Just give us a call at (410) 749-1899 and we will work with you to find out what the situation might be or as to why it has not arrived at the specified time.
Yes, give us your email address and we will forward to USPS or FedEx so that they may contact you.
Yes, we will be happy to take your payment over the phone using a credit card. We accept Visa, Mastercard, American Express, and Discover. And, if you would like us to save your credit card information on our computer for your next purchase, we can do that as well.
Sure thing. You have three payment options. You can call us with your credit card and we will post that amount to their account. You can drop off a check or cash to our pharmacy location. Or, you can purchase a gift certificate for that person to use each time that they come in to our store.
The process is simple. Just give us a call at (410) 749-1899 and we will retrieve some information from you and contact your old pharmacy to transfer your prescriptions.
It is very important that we keep information like this up-to-date on your file at Community Farmacy. Whenever something changes, please give us a call at (410) 749-1899 or e-mail us.
Unfortunately, there are many scams out there, so please be careful when observing letters from unfamiliar companies. Bring in a questionable piece of mail and we will be happy to analyze it for legitimacy.
When there is severe inclement weather or conditions that may pose danger or harm to our employees, we will close. Upon closing, an emergency message alert will be posted on our phone system when you call (410) 749-1899 notifying you when we will re-open and what to do in case of an emergency. We will also post the closing on our Facebook page.
Absolutely! We print customer profiles all the time for personal use, insurance requirements, tax reimbursements, or to take to your doctor. Just give us a call at (410) 749-1899 and ask for a print-off for your medications and we will be happy to get that right away for you. We can even mail it to you, if needed.